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Living in a digital world requires staying connected and visible at all costs. Patients and potential patients rely predominantly on the internet to obtain information, and they expect to find what they are looking for, lightning fast. This forms part of any healthcare provider’s patient experience. IT support for practices needs to be vigilant at all times to uphold the practice’s patient experience.
Thanks to the trend of instant gratification gripping the globe, anxiety levels elevate extremely high when people’s expectations aren’t met. Below you will find some of the latest research regarding the consumer demands regarding loading times of websites.
What is healthcare IT Support?
What is patient experience, and how important is it?
Patient experience includes a variety of interactions between patients and the healthcare system they are part of. These include health insurance companies, medical providers, non-clinical staff, etc. Several business process aspects contribute to the patient experience and include things such as quality of care received, access to information, communication platform options, response time, etc.
Understanding the patient experience is key to moving toward patient-centered care. By evaluating and monitoring the key aspects of patient experience, providers can determine a more holistic picture of the quality of care they provide.
The level of quality of patient experience will ultimately be exposed in public through reviews/testimonials. As we explained before, modern patient uses these reviews to support them in their decision-making process. Ultimately, the patient experience, converted to review/testimonial form, will foster or hamper the healthcare organization/provider’s growth potential.
How do healthcare IT support and healthcare website support influence the patient experience?
The previous section served as the foundation to allow us to illustrate how IT support and healthcare website support could influence the patient experience. We started of this article by mentioning the trend of instant gratification, which increases the service level expectations of the general population.
Example of a dissatisfied patient
Imagine a patient have been using the live chat function on their healthcare provider’s website to make get information, schedule appointments, etc. If the live chat function is experiencing technical difficulties for whatever reason, the client is now forced to go outside their comfort zone and use an alternative communication platform.
The patient chooses to call in but now has to wait and hold the line because the lines are busy. Immediately, the patient starts off on the wrong foot. Anything else from here on forward that could go wrong could potentially end up online in the form of a negative testimonial.
Having reliable IT support that monitors and resolve technical issues on the go could mitigate the risk of negative testimonials arising from technical difficulties.
5 Reasons why your practice needs reliable healthcare IT support from the start
You can reduce unnecessary expenditures, avoid security breaches, and cut time researching and sourcing the right hardware and software for your practice by heading down the right path from the start- a path is shown to you by expert IT professionals. Below you’ll find a summary of the reasons why it is wise to team up with a reliable IT support team.
Reduced downtime
With a reliable healthcare IT support team in place, your practice can minimize downtime due to technical issues, which can be costly in terms of lost productivity and revenue.
Improved efficiency and productivity
With a reliable healthcare IT support team in place, your practice can minimize downtime due to technical issues, which can be costly in terms of lost productivity and revenue.
They’ll also ensure that your