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Living in a digital world requires staying connected and visible at all costs. Patients and potential patients rely predominantly on the internet to obtain information, and they expect to find what they are looking for, lightning fast. This forms part of any healthcare provider’s patient experience. IT support for practices needs to be vigilant at all times to uphold the practice’s patient experience.
Thanks to the trend of instant gratification gripping the globe, anxiety levels elevate extremely high when people’s expectations aren’t met. Below you will find some of the latest research regarding the consumer demands regarding loading times of websites.
What is healthcare IT Support?
What is patient experience, and how important is it?
Patient experience includes a variety of interactions between patients and the healthcare system they are part of. These include health insurance companies, medical providers, non-clinical staff, etc. Several business process aspects contribute to the patient experience and include things such as quality of care received, access to information, communication platform options, response time, etc.
Understanding the patient experience is key to moving toward patient-centered care. By evaluating and monitoring the key aspects of patient experience, providers can determine a more holistic picture of the quality of care they provide.
The level of quality of patient experience will ultimately be exposed in public through reviews/testimonials. As we explained before, modern patient uses these reviews to support them in their decision-making process. Ultimately, the patient experience, converted to review/testimonial form, will foster or hamper the healthcare organization/provider’s growth potential.